Official Delivery, Warranty, Exchange & Refund Policies for CLV Glasstech (M) Sdn. Bhd.
At CLV Glasstech, we strive to ensure that all orders are delivered safely and efficiently to our customers.
We currently deliver throughout Malaysia and selected international destinations.
All orders will be processed after payment confirmation has been received.
For customized products, production will commence only after all specifications, drawings, and order details have been finalized and approved by the customer.
Estimated delivery time is:
Customers will be notified once their order has been dispatched.
For orders delivered via courier service, tracking information will be provided where available. Customers may track their shipment directly through the appointed logistics provider.
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including but not limited to:
CLV Glasstech shall not be held liable for any indirect losses resulting from delivery delays.
Customers are encouraged to inspect all products upon receipt. Any visible damage, shortages, or discrepancies must be reported to CLV Glasstech within 48 hours of delivery together with supporting photographs for verification.
Customers are responsible for ensuring that the delivery address and contact information provided are accurate and complete. Any additional costs incurred due to incorrect delivery details, failed delivery attempts, or re-delivery arrangements may be charged to the customer.
At CLV Glasstech, we are committed to providing quality products and reliable after-sales support. This warranty policy outlines the coverage and limitations applicable to our products.
CLV Glasstech provides a one (1) year warranty from the date of delivery or installation, whichever occurs first.
The warranty covers manufacturing defects and functional failures relating to:
Note: The method of repair, replacement, or service shall be determined solely by CLV Glasstech.
This warranty does NOT cover:
All warranty claims must be submitted through CLV Glasstech's official Warranty Claim Form.
Customers are required to provide:
CLV Glasstech reserves the right to inspect, assess, and verify all warranty claims before approval.
CLV Glasstech's liability under this warranty is limited solely to the repair or replacement of the affected product or component as determined by CLV Glasstech.
At CLV Glasstech, we take product quality and customer satisfaction seriously. As most of our products are made-to-order or customized according to customer requirements, all exchange and return requests are subject to review and approval by CLV Glasstech.
Exchange or return requests are only applicable under the following circumstances:
All exchange or return requests must be submitted within 48 hours from the date of product delivery or installation.
Customers are strongly advised to inspect the product immediately upon receipt. For delivery orders, we recommend recording an unboxing video as supporting evidence in the event of any damage or defect claim. Claims made after 48 hours may not be accepted.
To process an exchange or return request, customers may be required to provide:
CLV Glasstech reserves the right to assess and verify the condition of the product before approving any exchange or return request.
For approved cases, CLV Glasstech will arrange collection of the affected product where applicable. Customers will be updated on the progress of the return, inspection, repair, replacement, or exchange process.
A one-to-one exchange may be provided for approved cases involving:
The replacement product will be processed once the claim has been reviewed and approved by CLV Glasstech.
Exchange or return requests will NOT be accepted for:
As CLV Glasstech products are generally custom-made, refunds are not applicable once the order has been confirmed and processed, unless otherwise approved by CLV Glasstech.
Approved cases will be handled through repair, replacement, or exchange at CLV Glasstech’s discretion.
Should you require assistance regarding your delivery, warranty, or policy inquiries, please contact our customer service team: