What is your returns policy?
It is very important to us that you are completely satisfied with your purchase. Please, contact us if you are dissatisfied with your purchase after receiving it.
Return Policy is applicable within 14 days from receipt of the product and applicable only for the following reasons: Damaged, Manufacturing defect or incorrect product. Any return on the basis of exchange product model, design and colour will not be entertained.
The return validity (14 days) starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Any product you return must be in the same condition you received it and in the original packaging.
Prior to that, please inform us if your parcel received is damage/ defective/ incorrect within 48 hours and attached the essential documentations. After 48 hours, your report will be automatically rejected and product exchange will not be effective.
What do I do if the parcel received is damage/ defective/ incorrect?
We appreciate if you could get back to us within 48 hours upon receiving damage/ defective/ incorrect parcel. If a report is made after 48 hours, it will be automatically rejected. We will review your report and revert back to you ASAP. Any damage/ defective/ incorrect parcel which send back to us will be exchanged with same model, design and colour product.
Please send an email to firstname.lastname@example.org
or Whatsapp message at +60 17-555 9891 with your order number and the following documentations:
⚠️ Unboxing and checking videos⚠️: To protect the rights and interests of each parties involved in respect of product claims, please record a video when you unbox the parcel. Unboxing video and clear photos of the received damaged good and box it came with Copy of consignment note or tracking number (Please note that reports without above documentations will be rejected)
Will I be charged postage for exchanging damaged products?
No, if you have already received our confirmation on your damaged parcel report. In that case, we will be responsible for postage incurred for returns and redelivery. We can also arrange for our logistic partner to pick up from you if needed. Do advise and we will assist accordingly.
How can I return the items?
During the warranty period, please keep the wooden packaging box in which you received it in case for any replace / exchange purpose. Please take note that any additional / new wooden packing box is subject to additional charges upon request.
How do I know if you have received my return items?
Once we received your return items, we will send an email or Whatsapp message to inform you.
When will I receive my exchange items?
After we received your return items, we will evaluate the returned product and begin the replacement process. This quality evaluation process and delivery may take up to 7-14 working days. We will send you an email notification or Whatsapp message once completed.
Where to return?
After we confirm on your return request, we will send you our mailing address.