We appreciate if you could get back to us within 48 hours upon receiving damage/ defective/ incorrect parcel. If a report is made after 48 hours, it will be automatically rejected. We will review your report and revert back to you ASAP. Any damage/ defective/ incorrect parcel which send back to us will be exchanged with same model, design and colour product.
Please send an email to firstname.lastname@example.org
or Whatsapp message at +60 17-555 9891 with your order number and the following documentations:
⚠️ Unboxing and checking videos⚠️: To protect the rights and interests of each parties involved in respect of product claims, please record a video when you unbox the parcel. Unboxing video and clear photos of the received damaged good and box it came with Copy of consignment note or tracking number (Please note that reports without above documentations will be rejected)